Terms of Service

1. General Provisions

These Terms of Service define the rules for providing electronic services by the Service Provider through the RawPicker Service, available at rawpicker.com and the RawPicker mobile application.

The Terms have been prepared on the basis of the Act on the provision of electronic services, Consumer Rights Act, Civil Code, and GDPR.

2. Definitions

• Service – the RawPicker website available at rawpicker.com and the mobile application
• Service Provider – HexBit - Wojciech Osak, ul. Herbu Janina 9A/25, 02-972 Warsaw, Poland, Tax ID: 5381859620
• User – any natural person, legal person, or organizational unit using the Service
• Consumer – a User who is a natural person performing a legal transaction not directly related to their business activity
• Free Plan – free service plan including basic photo selection features
• Pro Plan – paid subscription plan including photo backup and AI features

3. Types and Scope of Services Provided

Free services:

• Account creation and maintenance
• Free Plan – free access to photo selection tool without time limitations

Paid services:

• Pro Plan – photo backup to server + AI features for photo processing

4. Registration and Account Creation

Registration in the Service is voluntary and free of charge. It is done through authentication using Google OAuth.

Registration process:

1. User clicks the "Log in with Google" button
2. After successful authentication, the Service receives: email, first and last name, avatar URL
3. User account is automatically created

5. Subscription Plans and Payments

Automatic renewal:

Pro Plan is automatically renewed at the end of the billing period. Users can cancel at any time in Account settings.

6. Intellectual Property Rights

All intellectual property rights to the Service (source code, interface, graphics, logos) belong to the Service Provider.

License for User:

Service Provider grants a non-exclusive, non-transferable license to use the Service only for personal or internal business purposes.

Rights to User Content:

User retains full ownership rights to uploaded photos. Service Provider does not use photos for commercial purposes or share them with third parties.

7. Complaints

Users have the right to file complaints regarding services. Complaints should be filed:

• Electronically: admin@rawpicker.com
• By mail: HexBit - Wojciech Osak, ul. Herbu Janina 9A/25, 02-972 Warsaw, Poland

Service Provider processes complaints without undue delay, but no later than 30 days (for Consumers: 14 days).

8. Refund Policy

When is refund available?

When refund is NOT available?

Subscription Cancellation

You can cancel anytime in Settings → Subscription. Services remain active until end of paid period. No refund for current period.

Refund request: support@rawpicker.com • Processing: up to 10 business days • Refund: within 14 days of decision

9. Personal Data Protection

The personal data controller is HexBit - Wojciech Osak. Detailed information is available in the Privacy Policy.

10. Service Provider's Details

HexBit - Wojciech Osak
Address: ul. Herbu Janina 9A/25, 02-972 Warsaw, Poland
Tax ID (NIP): 5381859620
Email: admin@rawpicker.com
Website: rawpicker.com